SHIPPING TIMES

We dispatch orders within one working day. Delivery takes 2-3 days.

Please note: Delivery may be delayed if you require a ring size to be altered.

Free UK delivery for orders over £50. UK delivery charge of £3 for orders under £50. Please contact us for international delivery.

COLLECT IN STORE

Collect in store at Camilla Jones Jewellers.
We will send you an email as soon as your piece is ready to collect, usually the same day your order is placed.
Details about our store including our full address and contact details can be found on the Contact Page.

RETURNS

Please contact us at info@camillajones.co.uk within 14 days of placing your order and let us know why you wish to return.

Then arrange to send back  recorded delivery to the following address:

Camilla Jones Jewellers

29 High Street

Alcester B49 5AE

Upon receipt of the item(s) we will refund the order value to the original purchasing card. Alternatively we can exchange the item for you. Please let us know what you wish to swap it with and the return address.

Please Note:

• We are unable to offer refunds or exchanges on earrings (or any other pierced jewellery).
• Items must be returned unworn and in good and saleable condition.
• We recommend all returns are sent using an insured and recorded delivery service with tracking and scanning.
• Camilla Jones does not accept liability for any returned goods lost or damaged in the post.
• Returns outside the stated time frame will only be accepted at the discretion of Camilla Jones.
• Refunds will only be made to the card used to purchase the goods with.
• Credit and Debit Card refunds may take up to 14 working days for your bank to complete.
• Camilla Jones does not accept liability for the length of time particular banks take to process refunds.
• For items bought in store we offer an exchange only within 14 days of purchase.